Netbiscuits provides support based on the package you subscribed for:
| Netbiscuits online editions for SME businesses | Tailored editions for large businesses |
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| Developer | - Access to Developer Community
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| Standard | Be supported 24/7 in any timezone and geography - Cases: Unlimited
- Response Time: max. 2 business days
- E-mail support: 24/7/365
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| Professional | Receive increased reaction times for your online support - Cases: Unlimited
- Response Time: 2 hours
- E-mail support: 24/7/365
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| Active | Get in touch with our mobile web development specialists and consultants - Cases: Unlimited
- Response Time: Custom
- E-mail support + Direct phone hotline: 24/7/365
- Consulting on sales, design, application usability and development as well as QA
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