Support
We provide comprehensive support services, including service level agreements (SLAs) for 24/7 solution support to ensure site availability, performance scalability, and assistance with site management tools; and product support provided by designated contacts that are trained or certified on all aspects of the Netbiscuits Platform.
Solution Support
We provide maintenance and support coverage for your development and customisations to meet your ongoing business and integration changes over time. Solution support complements our product support to provide complete application and platform coverage for a predictable, budgeted cost. This service can be provided by a Netbiscuits-certified partner or directly by Netbiscuits’ support service teams.
Product Support
As experts on our products as well as industry technologies and platforms, our customer support engineers are a trusted resource for issue assessment and resolution. Armed with extensive system and application monitoring/alert tools, our team proactively ensures the highest up-time levels no matter what season. Product support also includes periodic system maintenance and continuous feature additions.
